You’ve Got Questions, We’ve Got the Answers.
You’ve Got Questions, We’ve Got the Answers.
Read our most frequently asked questions
Yes, we will give you a 30 minute courtesy call when we are on our way. If at any point you are wondering where we are feel free to call our office and one of our staff can give you an updated ETA using our vehicle tracking technology.
Absolutely! In fact we encourage it. If you book online, via the “Book Online” forms throughout this web site, we will give you $50 off your job.
Yes we do, we will give you an upfront price for every job to ensure you are aware of any costs before we start work. That way there are no nasty surprises at the end of the job.
Yes, we offer a lifetime guarantee on all workmanship. This means that if there is an issue that was caused by improper installation by one of our technicians we will repair it free of charge
Absolutely, all of our technicians have an EFTPOS machine with them in their vehicle
We aim to attend emergency jobs within 1 hour. Sometimes it may take longer, however, if you contact us before 12pm we will attend your job the same day.
Yes, in Australia you must have a licensed plumber perform any plumbing work. There may be some jobs that you would like to tackle yourself, and that’s fine. However, over the years we have found that when most homeowners attempt a DIY fix it quite often makes the situation much worse and ends up costing more.
Try to relax, you can rest easy knowing that our experienced team is on the way to solve your plumbing problems. To avoid further damage and to ensure your safety, it is best to:
- Turn off your gas meter – If you have a gas leak or can smell gas
- Turn off your water meter – If you have a burst water pipe
- Avoid DIY fixes – As much as you would like to try and repair the issue yourself, this quite often makes it much harder and more costly for the plumber to repair
A plumbing emergency would be any plumbing issue that requires immediate attention to prevent damage, ensure your safety, and ensure clean water. This would include:
- Blocked drains
- Gas leaks
- Burst water pipes
- No hot water
- No water supply
We always strive to have all plumbing issues resolved the same day. If for some reason we are unable to get the issue resolved, we will perform a temporary repair to get your services back on and be out to do the final repair as soon as possible.
But Wait, There’s More
But Wait, There’s More
Read our page specific FAQ’s, you can select which category you wish to view
- Appliances
- Blocked Drains
- Burst Pipes
- Electric Hot Water Systems
- Electric Storage Hot Water Systems
- Emergency Plumbing
- Gas Fitting
- Gas Hot Water
- Gas Storage Hot Water Systems
- Grouting
- Hot Water
- Hot Water Servicing & Repairs
- Instant Electric Hot Water Systems
- Instant Gas Hot Water System
- Leak Detection
- Leaking Taps
- Leaking Toilets
- Roofing
- Services
- Solar Hot Water Systems
- Water Filtration
We have a big team of plumbers servicing all areas of Perth that can attend your home and fix your plumbing issue ASAP! If for some reason we are not able to get the job completed in the same day, we perform temporary repairs to get you through the night and we will be back ASAP to finish off the job.
Yes, once we have replaced your toilet, we will removed the old toilet and all the rubbish from site
We always strive to have all plumbing issues resolved the same day. If for some reason we are unable to get the issue resolved, we will perform a temporary repair to get you services back on and be out to do the final repair as soon as possible.
When you have a water leak that is not visible, it could go undiscovered for quite some time, this can cause you to be sent a large water bill. We will submit a Leak Allowance form on your behalf to Water Corporation once the leak is repaired. They will review your case and may reimburse money if they deem the wasted water was out of your control.
If your hot water system makes a lot of popping and crackling noises when it is heating up it could be due to “Kettling”. Kettling is when there is a build up of sediment in the base of the tank. We can solve this problem by performing a routine service and anode replacement, followed by a tank flush to remove the sediment. If you stay on top of this and have it done every 2-3 years, it will prolong the life of your tank.
A whole house water filter removes contaminants and provide filtered water throughout your whole house. This means that you not only have fresh clean drinking water but the water that you use for showering and cleaning is also free of nasty chemicals.
A plumbing emergency would be any plumbing issue that requires immediate attention to prevent damage, ensure your safety, and ensure clean water. This would include:
- Blocked drains
- Gas leaks
- Burst water pipes
- No hot water
- No water supply
Try to relax, you can rest easy knowing that our experienced team is on the way to solve your plumbing problems. To avoid further damage and to ensure your safety, it is best to:
- Turn off you gas meter – If you have a gas leak or can smell gas
- Turn off your water meter – If you have a burst water pipe
- Avoid DIY fixes – As much as you would like to try and repair the issue yourself, this quite often makes it much harder and more costly for the plumber to repair
The most energy efficient electric storage tank hot water system is called a heat pump. Heat pumps use heat from the surrounding air to heat the water instead of an electric element. This uses much less power and therefore costs less to run.
There are two main reasons why a toilet will run.
- Leaking outlet rubber – this is the rubber seal that seals all the water in the cistern, as this rubber gets old it starts to perish, once it has perished enough it will begin to allow water to pass into the bowl.
- Leaking inlet valve – Every toilet has an inlet valve, this is simply just a valve with a float that fills the cistern up with water, as these valves get old the float no longer activates the valve and the cistern will overfill, when the cistern overfills it will flow down an overflow pipe and run into the bowl.
Both of these components are replaced in a cistern service, so if you have a running toilet give us a call and one of our friendly plumbers will be there ASAP!
The most common cause of a dripping tap is a when the rubber on the jumper valve perishes, this happens over time as things wear down, routine tap servicing will help eliminate this issue. There are other more serious causes of a leaking tap like when the brass seat of the tap body develops a crack, however, we are able to easily repair these cracks with a special tool
Shower re-grouting involves removing the old, damaged, or discoloured grout from between the tiles and replacing it with new grout. This process not only enhances the appearance of your shower but also helps prevent water leakage and potential damage to your tiles and wall.
If you leave a tap drip for too long the brass seat inside the tap body can develop a crack or channel. When a tap is dripping we only see the drip from the outside of the tap, however, inside the tap it is like a little water jet that is spraying onto the brass seat, this can cause a channel or crack in the seat, we can remove these cracks using a special tool but if a leak goes too long without repair this crack could be too big and the tap will need to be replaced.
We use many different machines and tools to clear blocked drains. The main machine we use is called a Jetter, the Jetter utilises high pressure water and specialised cutting heads to cut through stubborn blockages and tree roots. We also have state of the art camera and locating equipment that allows us to inspect the blockage and locate the area from above ground.
There are many different types of hot water systems:
- Gas storage hot water systems
- Gas instantaneous hot water systems
- Electric storage hot water systems
- Electric instantaneous hot water systems
- Heat pump hot water systems
- Solar hot water systems
Give us a call and one of our friendly plumbers will be happy to attend your property and discuss the best hot water solution for you.
There are hundreds of physical and chemical elements removed by water filtration systems including lead, chlorine, calcium, bacteria and much more.
We specialise in all things to do with plumbing within your home, we don’t do large scale projects so that our team is always ready to jump to an emergency job and get your plumbing system back to running how it should. Some of our most common jobs are:
- Hot water system repair & replacement
- Blocked drains & drainage repair
- Leak detection & burst water pipe repair
- Tap repair & replacement
- Toilet repair and replacement
We specialise in all things to do with plumbing within your home, we don’t do large scale projects so that our team is always ready to jump to an emergency job and get your plumbing system back to running how it should. Some of our most common jobs are:
- Hot water system repair & replacement
- Blocked drains & drainage repair
- Leak detection & burst water pipe repair
- Tap repair & replacement
- Toilet repair and replacement
Signs that your roof may need repair include visible damage to tiles, such as cracks, or missing cement from joints. Other indicators include leaks or water stains in your ceiling or roof space, sagging areas on the roof, moss or mildew buildup. It’s important to address these signs early to prevent further damage.
Here are some signs that your hot water tank may need replacing:
- The hot water tank has water leaking from it.
- You have rusty or dirty looking water coming out of your taps
- The tank itself has lots of rust on it.
- The water may not be as hot as it used to be, or you may not have any hot water at all.
- The hot water system is making unusual noises
Here are some signs that your hot water tank may need replacing:
- The hot water tank has water leaking from it.
- You have rusty or dirty looking water coming out of your taps
- The tank itself has lots of rust on it.
- The water may not be as hot as it used to be, or you may not have any hot water at all.
- The hot water system is making unusual noises
There are many benefits to gas hot water systems:
- Gas can heat water very quickly and efficiently
- Because gas heats water very fast, you are much less likely to run out of hot water
- Gas itself is cheap, which in turn makes it cheap to use gas to heat your water
- Gas systems have all parts and components readily available, this makes servicing and maintenance a breeze.
- Gas systems come in all different models, this means that we can find the perfect solution for your home.
One of the common mistakes we see are when people hire someone who isn’t a licensed plumber, this often leads to larger problem and ends up costing more. Another major issue we see is companies that perform plumbing repairs that are far too cheap, the problem that we see with this is that they never quite fix the problem correctly or they use cheap or second-hand parts that don’t last. It’s always best to use a fully licensed plumber who uses quality parts and always strives for quality workmanship. That’s why we offer a lifetime guarantee on our workmanship because we know that we can back it up.
Instant hot water systems only heat the water as you need it, because of this they are much more efficient than a storage tank. Also, because of their slimline design they take up much less space and can easily be installed in a cupboard.
Re-grouting restores the appearance of your shower, making it look clean and new. It also prevents water from seeping behind the tiles, which can cause mould, mildew, and structural damage. Additionally, re-grouting can increase the value of your home by maintaining the bathroom in good condition
Electric storage tanks have many benefits:
- Unlike a gas hot water system, there is no flue required. This makes electric storage tanks ideal for apartment buildings or compact house as they can easily located inside.
- Electric storage tanks have a constant water pressure, there is no need to slow the water to give the heating element enough time to heat it as it is already heated.
- Storage tanks are able to service multiple fixtures at once.
- Electric storage tanks are very simple in design only have a few components to heat the water, this makes maintenance and repairs very straight forward.
- Storage tanks have a very long life, and they usually have an enamel coated tank and sacrificial anodes to protect the tank from rusting.
This could be a leaking pipe, a leaking tap, or it could be due to the grout. Our technicians are very well trained and are able to determine what exactly is causing the leak using specialised equipment. Give us a call today and one of our friendly plumbers will be there ASAP to solve the problem.
If your hot water system makes a lot of popping and crackling noises when it is heating up it could be due to “Kettling”. Kettling is when there is a build-up of sediment in the base of the tank. We can solve this problem by performing a routine service and anode replacement, followed by a tank flush to remove the sediment. If you stay on top of this and have it done every 2-3 years, it will prolong the life of your tank.
As hot water systems are heating up you may notice some drippling from an open pipe or valve, these valves are called relief valves and they do exactly that, the valve doing its job to help release pressure from the tank as it heats. If this valve is always leaking, even when the tank is not heating it could be faulty and need replacing.
This could be due to the heating element inside the tank rupturing and tripping out the power. If this has happened to you, leave the power to the hot water system off and give us a call to replace the element, it can be very dangerous to try and fix an electric hot water system yourself so its best to leave it to the professionals.
Drains making a gurgling noise can be the first sign of a blockage forming. When a drain is partially blocked it obstructs how much air can freely move back and forth in the drain, this then causes a gurgling noise. If this is what’s happening to your drain, give us a call and we can inspect the drain with our state-of-the-art camera equipment and solve the issue before it becomes an emergency.
Yes, we are able to install an instant gas hot water system as a booster for your solar, this way you are getting the best of both worlds, you get free hot water when the sun is out and you get very cheap and efficient hot water on demand when there is no sun.
When the sun is out and shining your solar hot water system doesn’t need to use any power, so it’s not costing you anything to run. So, what happens when there is no sun? Well, when there is no sun the solar hot water system will rely on its booster, the booster can be electric or gas and these will make sure that you have hot water even on those cloudy days.
If you have recently installed solar panels on your roof and you are looking to replace your old hot water system, it may be a good option to go with an electric system as the sun will do most of the heating and not rely on power from the grid.
In the long run gas hot water is usually more efficient. However, if you have solar panels installed at your property it can be very efficient to run an electric hot water system as the sun is doing most of the work.
Yes, you can absolutely replace your storage tank for an instant gas hot water system. However, because the instant gas hot water system has to heat the water much quicker they need a lot more gas when they are operating, because of this we would need to upgrade the gas supply to the hot water system to ensure it operates safely and efficiently.
Yes, you can absolutely replace it with an instant hot water system. However, instant hot water systems draw more power as they heat because they need to heat the water much faster. Because of this there may need to be some upgrades in regard to the electrical supply.
In most cases we are able to have a gas supply installed at your property. We would install a gas meter box on the front of your house and then ATCO gas would arrange to bring in the gas supply, from there we are able to run gas pipework internal of your property and install a gas hot water system and any other gas appliances. This may not be available in certain areas or in apartment buildings, but we are more than happy to come out to your property and discuss your options, free of charge!
In most cases we are able to have a gas supply installed at your property. We would install a gas meter box on the front of your house and then ATCO gas would arrange to bring in the gas supply, from there we are able to run gas pipework internal of your property and install a gas hot water system and any other gas appliances. This may not be available in certain areas or in apartment buildings, but we are more than happy to come out to your property and discuss your options, free of charge!
We can install a dedicated filter system under any sink which will provide you with fresh, clean drinking water without having to filter the whole house. We also installed instant boiling & chilled water units which have integrated water filters, these allow you to have filtered chilled and boiling water on demand.
Absolutely, we are able to locate the solar panels on you roof and have the tank down on the ground, there is a small pump that will take the water from the tank, send it up to the panels to be heated, and then back down to the tank so its ready to use when you need it.
Yes, we are able to use our advanced ultrasonic technology to locate and repair leaks that are not yet visible. We use special equipment that allows us to hear where the leak is and pinpoint it’s location, we can find leaks under concrete or inside walls.
Absolutely! We use specialised equipment that utilises high pressure water to clear blockages from your drain. Once cleared we can send our state-of-the-art camera equipment down the drain to determine the cause of the blockage and it’s exact location. We will then provide you with a quote for repair or replacement, so it doesn’t block up again.
Yes, if you have a high water bill, and you haven’t been using unusual amounts of water, then you may have a water leak. Some water leaks or burst water pipes may not be visible and this is why you haven’t noticed it. We use advanced ultrasonic leak detection technology to find hidden leaks that are underground or behind walls
Gas is highly flammable, if you smell gas you need to treat the situation with urgency. Follow these steps if you suspect that you have a gas leak:
- Locate your gas meter, this is usually located at the front of your house in a metal box.
- Open the box and you will find the main gas valve (usually has a yellow handle), turn the handle 90 degrees, so that it is perpendicular to the gas pipe.
- Call ASAP Trades and we will have one of our technicians to your door ASAP!
If you can hear water running when everything is turned off, it could indicate that there is a burst pipe somewhere on the property. Burst pipes may not always be obvious. Our plumbers are highly trained in locating and repairing burst water pipes.
This is generally caused by a leaking outlet rubber. When the outlet rubber that stops all of the water in the cistern from going down the bowl starts to wear down it will leak, if it starts to leak the level in the cistern will start to go down, once the level has dropped enough then the float valve inside the cistern will activate and it will start to fill the tank back up. This is why sometimes you may hear the tank fill up when it hasn’t been used, a toilet service will fix this issue.
All hot water systems require servicing to maintain efficient and safe operation. We recommend that your hot water system be serviced and inspected every year to ensure everything is operating correctly. We also recommend that the sacrificial anodes be replaced every 2-3 years to extend the life of the tank.
The frequency of re-grouting depends on the quality of the original grout and the level of wear and tear. Generally, shower grout may need replacing every 5 to 10 years, but high-traffic showers or areas with hard water may require more frequent maintenance
It’s recommended to have your roof inspected at least once a year, as well as after severe weather events. Regular inspections help identify potential issues early, allowing for timely repairs and maintenance. This proactive approach can extend the lifespan of your roof and prevent costly damage.
All hot water systems require servicing to maintain efficient and safe operation. We recommend that your hot water system be serviced and inspect every year to ensure everything is operating correctly. We also recommend that the sacrificial anodes be replaced every 2-3 years to extend the life of the tank.
Filters need to be replaced every 6-12 months depending on the use
The costs may vary from tap to tap as many taps have different components inside, some taps may be beyond repair and may need replacing which can also increase the cost. Our plumber are able to give you an upfront price for any job before they start work when they are on site.
Gas hot water systems will last on average between 8-12 years. However, this can be increased by conducting routine maintenance.
Usually between 30 minutes to an hour for an existing replacement. For new installations times can vary but can be up to 3 hours depending on the location of pipework.
A gas storage hot water system takes roughly 30-40 minutes for a standard size.
Generally electric storage hot water systems will take about 60-90 minutes to fully heat a standard size tank. Instant electric hot water system on the other hand only heat water as you turn the tap on, so it is instant.
Electric storage tanks generally last between 8-12 years, this life can be prolonged with routine maintenance.
Water leaks will emit a sound at a frequency above what the human ear can detect. Ultrasonic leak detection uses advanced sound emission technology to locate leaks, this is accomplished by detecting high-frequency vibration that occurs in the air at the source of the leak.
When there is no sun, the water will be heated by the booster, this is generally an electric heating element that is inside the tank. We can also install instant gas hot water systems to boost the temperature to make the system even more efficient than using the electric heating element.
We have a big team of plumbers servicing all areas of Perth that can attend your home and replace your hot water system ASAP! If for some reason we are not able to get the job completed in the same day, we will install a temporary hot water system to get you through the night and we will be back ASAP to finish off the job.
If your appointment was booked before 12pm we guarantee that you will have hot water the same day. We strive to complete every installation in the same day. However, if we are unable to get your hot water back on, we will install a temporary hot water system, free of charge.
Yes, Incorrect gas installations can be a very dangerous situation. In Australia, only a fully licensed Gas Fitter can carry out work with Natural Gas or LPG. Our licensed Gas Fitters will ensure that everything in your gas installation is 100% up to code, this includes testing your gas installation with specialised equipment to ensure there are no leaks. Upon completion of the gas work, ASAP Trades will issue a Notice Of Completion (NOC) to Energy Safety stated that all work has been completed up to the Australian Standards.
A leaking tap needs to be fixed urgently to avoid any further damage to the tap. There is also the issue of water wastage that comes with a leaking tap. When a tap starts to drip it is best to give us a call and get one of our friendly plumbers around to fix it ASAP!
Most blockages can be cleared without disturbing the surrounding area. Sometimes we may need to dig a small hole somewhere on your property to gain access to the drain through Inspection Openings (IO’s). If this is the case, we will always re-instate the area as best as we can.
Technically, no. However, professional installation will ensure that your washing machine is safely in place. A faulty installation could lead to injury or could lead to damage to the washing machine!
When an instant gas hot water system is heating it uses significantly more gas than a storage tank as it needs to heat the water much faster. However, in the long run they use much less gas as they only heat the water as you need it instead of always trying to maintain the temperature in a tank.
You can generally just change the cistern without replacing the toilet, we do this all the time for our clients when the cistern starts to look old and weathered. However, some toilets need a specific cistern that is designed for that toilet, if it is very old, we may not be able to get a replacement and you would then need to replace the whole toilet suite for a new one.
Yes, in Australia you must have a licensed plumber perform any plumbing work. There may be some jobs that you would like to tackle yourself, and that’s fine. However, over the years we have found that when most homeowners attempt a DIY fix it quite often makes the situation much worse and ends up costing more.
All hot water systems require servicing to maintain efficient and safe operation. We recommend that your gas hot water system be serviced and inspect every year to ensure the burners are operating correctly. We recommend that the sacrificial anodes be replaced every 2-3 years to extend the life of the tank.
Proper maintenance of gas appliances is crucial to maintain proper operation of the appliance. Neglecting gas appliances can lead to health hazards and increase the likelihood of fire, and the consumption of carbon monoxide. It is crucial to have your gas appliances serviced yearly to ensure that there are no leaking components, and to ensure that the gas is being burnt correctly, older appliances have a higher risk of incomplete combustion which can create the very harmful Carbon Monoxide.
Yes, our ultrasonic leak detection equipment is able to detect leaking pipes under concrete.
Using our advanced ultrasonic leak detection equipment, we are able to pinpoint leaks that are under concrete. Then we can remove a section of the concrete and make the necessary repairs, or alternatively we can look at re-running the water pipe to avoid any damage.
Yes, we will dispose of the old appliance for you to make the installation hassle free.
Yes, roof restoration can significantly extend the life of your roof by addressing underlying issues and applying protective treatments. This process improves the roof’s resilience to weather conditions and reduces the likelihood of leaks and other damage. Roof restoration is a cost-effective alternative to roof replacement, offering long-term benefits and improved curb appeal.
Absolutely! If there is no water supply where your fridge is located, we can simply run a new water supply line and install your fridge.
While it is possible to re-grout your shower yourself, hiring a professional is recommended for the best results. Professionals have the expertise and specialized tools to remove the old grout, clean the area thoroughly, and apply new grout evenly and securely. This ensures a long-lasting and professional finish
No, Instant gas hot water systems are very cheap to run all year round as they only heat the water as you need it. Because gas is relatively cheap they are generally much cheaper than electric hot water systems.
Instant electric hot water systems are cheaper to run than a storage tank as they only heat the water as you turn a tap on instead of trying to maintain the heat in a large tank.
Absolutely not, Gas storage hot water systems are very safe and they come equipped with fail safe mechanisms to shut off the gas supply if the pilot light is extinguished, and also to avoid the tank over pressurising. If you think that your hot water system is unsafe or you can smell gas, shut off the gas supply and call us immediately and one of our friendly plumbers will be at your door ASAP!
Electric hot water systems are generally cheaper to install than a gas hot water system, however in the long run they are usually more expensive to run as they use a lot of power to heat the water and the higher cost of electricity. However, if you have solar panels installed, they can be a very efficient way to heat your water. Alternatively, an instant electric hot water system can be very efficient as it only heats the water as you need it.
